Help Center
Find answers to your questions and get help with our banking services.
Browse Help Topics
Online Banking Login
Help with accessing your online banking account
Mobile App Support
Troubleshooting and features for our mobile app
Account Management
Managing your accounts, statements, and preferences
Security & Fraud
Protecting your accounts and reporting suspicious activity
Bill Pay & Transfers
Setting up and managing payments and transfers
General Banking
Common questions about banking services
Frequently Asked Questions
How do I reset my online banking password?
You can reset your password by clicking 'Forgot Password' on the login page and following the instructions sent to your email.
What are your customer service hours?
Our customer service is available 24/7 by phone at 1-800-555-0123.
How do I report a lost or stolen card?
Call us immediately at 1-800-555-0123 to report a lost or stolen card. We'll cancel your card and send a replacement.
Are there fees for using ATMs?
We don't charge fees for using our ATMs or ATMs in our network. Other ATM operators may charge fees.
Contact Support
Phone Support
1-800-555-0123
Available 24/7
Email Support
support@digitalchainbank.com
Response within 24 hours